Letter Template For Formal Complaint About Hotel Stay

Have you ever checked into a hotel only to find that your experience falls far below your expectations? Whether it's the cleanliness of the room, the quality of the service, or issues with amenities, it can be incredibly frustrating to feel let down during your stay. Writing a formal complaint letter is an effective way to address your concerns and seek resolution. So, if you're ready to turn your disappointment into action, keep reading for a helpful template to guide you through the process!

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Clear Subject Line

During my recent stay at the Grand Vista Hotel in Los Angeles, California, I experienced multiple issues that marred my visit from October 1 to October 5, 2023. The cleanliness of Room 203 was subpar, with visible dust and unemptied trash bins upon arrival. Additionally, the heating system malfunctioned, failing to maintain a comfortable temperature of 22 degrees Celsius during chilly nights. The lack of hot water during prime shower hours (8 AM to 9 AM) was particularly frustrating, disrupting my morning routine. Furthermore, the noise levels from ongoing renovations in adjacent rooms made it difficult to relax. Overall, the hospitality services did not meet the standards expected from a four-star establishment.

Recipient's Address and Name

The recent stay at Oceanview Resort, located in the picturesque coastal town of Santa Barbara, California, left much to be desired. The reservation, confirmed for September 12, 2023, was for a deluxe oceanfront room, promising breathtaking views and luxurious amenities. Upon arrival, the check-in process was marred by a 45-minute delay, with only one staff member attending to multiple guests. The allocated room, instead of featuring the expected panoramic views, overlooked a parking lot, severely detracting from the overall experience. Additionally, the air conditioning unit malfunctioned, leading to uncomfortable temperatures throughout the stay. The hotel's advertised complimentary breakfast, included for all guests, was a disappointing assortment of cold items and insufficient seating, resulting in guests being turned away. Overall, the lack of attention to detail and customer service significantly impacted the enjoyment of the stay, contrary to the hotel's reputation for excellence.

Precise Description of Issues

During my recent stay at the Grandview Hotel in New York City from October 10 to October 15, 2023, several issues significantly impacted my experience. The room (number 304) was not properly cleaned, with remnants of previous guests' belongings still present. The air conditioning unit struggled to maintain a comfortable temperature, often exceeding 78 degrees Fahrenheit, making my stay uncomfortable. Additionally, the hotel advertised complimentary Wi-Fi but failed to provide reliable access, with frequent disconnections and weak signals that rendered it almost unusable. The noise from the adjacent construction site, starting as early as 7 AM, further disrupted my rest. Multiple attempts to reach out to the front desk staff (who appeared understaffed) for resolution led to long wait times and unsatisfactory responses. Overall, these issues severely detracted from what should have been a pleasant experience at a reputable establishment.

Supporting Evidence or Documentation

Numerous guests have reported service quality issues during their stay at the Grand Luxe Hotel, located in downtown Chicago, IL. Over the past year, customer feedback highlights inconsistencies such as unclean rooms, with an average cleanliness rating of 2 out of 5. Several reviews dated August to October 2023 indicate inadequate housekeeping services, which left linens unwashed and bathrooms not sanitized. Additionally, the front desk staff has received multiple complaints regarding delayed responses, with an average wait time exceeding 30 minutes for assistance. Furthermore, incidents of malfunctioning amenities, such as air conditioners failing to cool rooms effectively, have been documented, with temperatures reaching uncomfortable levels above 80 degrees Fahrenheit. Such numerous shortcomings indicate a pattern of neglect that severely impacts guests' experiences and expectations.

Desired Resolution or Compensation

During my recent stay at the Grand Luxe Hotel, located at 123 Ocean Drive, dissatisfaction arose due to numerous issues. The check-in process on June 15, 2023, took over an hour due to understaffing, leading to frustration after a long journey. The room assigned, numbered 507, presented cleanliness concerns; dust was evident on surfaces, and the bathroom had mold around the shower area, raising hygiene issues. Additionally, Wi-Fi connectivity in the hotel was intermittent, impacting my ability to work remotely. These experiences greatly diminished my overall satisfaction. For a resolution, I request a partial refund for my stay or a complimentary night on my next visit, to compensate for the inconveniences encountered.