Letter Template For Discontinued Product Announcement

Hey there! We understand that product changes can be a bit disappointing, especially when you've grown fond of a favorite item. We're reaching out to let you know that, as of now, we will be discontinuing several products that you may cherish. Keep reading to learn more about our new offerings and what this means for you!

Image cover: Letter Template For Discontinued Product Announcement

Clear and concise subject line.

The discontinuation of the popular XYZ Model, a smartphone released in August 2021, has been officially announced by ABC Electronics. Due to changes in market demand and production challenges, this model will no longer be available after December 2023. Customers who currently own the XYZ Model can expect ongoing support for software updates and repairs for at least two years following the discontinuation date. Key features such as the 12 MP dual-camera system, 6.5-inch OLED display, and advanced battery technology have set high standards in the smartphone industry. ABC Electronics encourages customers to explore newer models in the lineup, which include enhanced capabilities and state-of-the-art technology tailored to meet evolving user needs.

Explanation of discontinuation reason.

The discontinuation of the XYZ Model kettle is attributed to insufficient market demand combined with high production costs. Sales figures for the last quarter revealed a decline of 30% in consumer interest compared to the previous year. Manufacturing challenges faced at the Belleville facility, including rising material costs and labor shortages, further contributed to the decision. Additionally, shifts in consumer preferences towards multi-functional appliances have made traditional kettles less appealing, leading to decreased competitiveness in the kitchen appliance market segment.

Impact on customers and alternatives.

The discontinuation of the XYZ3000 model (popular smart device) can significantly impact customers who rely on its features such as 4K video recording and AI-assisted photography. Existing users may experience frustrations due to a lack of software updates (last one in June 2023) or customer support resources. To alleviate potential inconveniences, alternative models like the XYZ4000 and XYZ5000 offer comparable functionalities while introducing new enhancements including improved battery life (approximately 20% longer) and upgraded camera systems (featuring triple-lens technology). Transitioning to an alternative model can provide continued access to the latest technology advancements, ensuring user satisfaction and streamlined performance.

Availability of support and assistance.

The discontinuation of the XYZ model (2020), a popular electronic device known for its innovative features, marks a significant moment in our product line-up. Customers may experience changes in availability for repairs, replacement parts, and software updates as support phases out. Effective immediately, support for this model will transition to limited availability, with dedicated customer service available until January 2025. During this period, users can still access technical assistance through our helpline at 1-800-555-0199, which operates from 9 AM to 6 PM (EST). Online resources, including FAQs and troubleshooting guides specific to the XYZ model, remain accessible on our website. We recommend exploring our latest offerings, which include the ABC model (2023), promising enhanced performance and user experience.

Contact information for inquiries.

A discontinued product announcement typically informs customers about the cessation of a certain item, highlighting key details such as the product name, last availability date, and reasons for discontinuation. Customers seeking further information can contact the customer service department via the official company's email or dedicated phone line. Commonly, the company may provide additional resources for customers affected by the discontinuation, such as recommendation for alternative products or support for transitioning to new solutions. Transparency in communication ensures customers feel valued and informed during such changes.